RETURN POLICY

Items may be returned within 14 days of shipment date only upon approval via email. inquire about return requests at: info@bobodesignstudio.com

Please note that all returns sent without pre-approval will not be refunded.
Items that are used upon receiving may not be returned for a full refund and be subject to a restocking or sampling fee. 

 

SHIPPING FAQ

When do items ship?
Items in stock will ship within two to four days of purchase. 90% of the time, it is within 2 days. 

Does Priority Shipping mean my order will ship faster?
Yes and no. Yes in that USPS will deliver within 1-3 days of it being scanned, as where Ground Advantage can be 5-12 business days.  No, in that it does not push your order up our queue and process faster. We are a small business with one gal doing fulfillment for all our orders and wholesale.  We ship packages in the order which they are received.  And typically, we ship items within 2-4 days of purchase, depending on the volume of orders, with 90% of them going out within 2 business days.  

Once an item is picked up by UPS or USPS, we are not in control of any delays to your shipment, nor can we offer refunds for items that are delayed once the package has been scanned by the shipping provider.

Do you ship internationally?
International shipping is available to select countries. We do not cover the cost of VAT or additional customs fees upon arrival. Don't see your country listed? Please email us at info@bobodesignstudio.com, and we can double-check the rates!

What if my package is lost or stolen?
We are not responsible for items once an item is marked as delivered, and won't be able to reship any goods marked as delivered. This includes theft.  We recommend purchasing Route with your checkout as an added insurance. Learn more about package protection from Route: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies