RETURN POLICY

Items may be returned within 14 days of shipment date only upon approval via email. inquire about return requests at: info@bobodesignstudio.com

Please note that all returns sent without pre-approval will not be refunded.
Items that are used upon receiving may not be returned for a full refund and be subject to a restocking or sampling fee. 

 

SHIPPING FAQ

When do items ship?
Items in stock will ship within two-four days of purchase

Do you ship internationally?
International shipping available. to select countries. We do not cover the cost of VAT or additional custom fees upon arrival

What if my package is lost or stolen?
We are not responsible for items once an item is marked as delivered, and won't be able to reship any goods marked as delivered. This includes theft.  We recommend purchasing Route with your checkout as an added insurance. Learn more about package protection from Route: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies