The cover ripped when I took off the packaging and it wasn’t was I was expecting. It was more of a blank notebook than a national park book.
Angie of bobo design studio here. I am sorry to hear you had a bad experience with our product. As a small business each customer experience is so incredibly important to us and I’d like to find a way to make it right.
We are happy to send you a replacement journal as the cover shouldn’t have ripped off that easily. We’ve sold thousands and haven’t had that feedback. While quality issues are rare, they can happen so I’m hoping it’s a one off with your order.
The National Park Edition Passport should have also had an entire section for you to document your parks visits with the accompanying sticker book. Our system is also centered around collection of cancellation stamps and recording your activities in the park. We are sorry if that was not what you expected.
We are happy to send you a replacement if you wish or honor a refund as the cover should not have ripped upon opening.
Thanks for giving us an opportunity to make this right for you.
I have a goal to visit all the National Parks. I just ordered my second Wanderlust Passport book to keep a log of all the days I visit a National Park. The items I ordered came quickly and the quality is excellent.
I gave this as a gift to my friend who has a goal to visit every national park in the United States. She has already done two or three pages in the journal and she LOVES it!!! I’m sooo glad that I purchased it for her!!!
Really happy with my album and stickers. Great quality and customer service.
I can't wait to fill this journal with my adventures! Well made, high quality paper, LOVE the section to add in the trail name and weather.